Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

phone us on 01698 826331, Monday to Friday from 8.30am to 6.00pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• phone us on 01698 826331, Monday to Friday from 8.30am to 6.00pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6.00pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

We offer a wide range of appointments with doctors morning and afternoon, Monday to Friday. All calls will be triaged by a clinician (GP or ANP). Our experienced and trained receptionists will ask you details related to your queries and pass it to clinicians and they return call in timely manner. If there is a need for examination a face to face appointment will be organised usually the same day or the next day. All same day calls, urgent or non-urgent, require you to phone the surgery from 08:30 in the morning, or if your call is not urgent, you are wishing to speak to a specific clinician, and willing to wait for few weeks, the receptionist will assist and give you an appointment.

Children under 16 should be accompanied by a responsible adult. 

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• phone us on 01698 826331, Monday to Friday from 8.30am to 6.00pm

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Use the Attend Anywhere service

Video-Call Patient Leaflet

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

There is now a Minor Ailments service available at your local pharmacies. You can get more information about this service at this website: Minor Ailment.

You will be able to get advice and free treatment from your community pharmacist for minor illnesses and ailments such as:

If your pharmacist feels that it is better for you to see your GP then they may refer you directly or tell you to make an appointment with your GP.

Minor Ailment Patient Leaflet